Frequently Asked Questions
Find quick answers about our products, shipping and orders.
Where do you ship?
We ship across Canada. Local delivery is also available in the Sainte-Agathe-des-Monts area, depending on the delivery address.
How much does shipping cost?
Shipping is calculated according to weight, dimensions and destination. For heavy or oversized products, contact us so we can find the best available rate.
Do you offer free shipping?
Free shipping may apply to eligible orders and promotions. Weight, size and destination restrictions apply.
How long does delivery take?
Delivery time depends on product availability and destination. In-stock products are generally prepared quickly; an estimate is displayed or provided after ordering.
Can I order a product that is not listed online?
Yes. We have access to a broad network of manufacturers and suppliers. Send us the brand, product number and quantity you need.
Do you offer bulk or business pricing?
Yes. Special pricing may be available for volume purchases and business accounts. Contact us for a quote.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can also check its status through your customer account.
What is your return policy?
Conditions vary by product. Before returning an item, review our return policy and contact us for authorization.
How can I contact Solution TFL?
Use our contact form for questions, quotes or product requests. Our team will respond as soon as possible.