Shipping policy

Last updated: September 6, 2026

Solution TFL ships industrial, welding, safety, tool, and related products across Canada. This Shipping Policy explains our shipping areas, free-shipping eligibility, processing times, delivery estimates, and procedures for damaged, delayed, or missing shipments.

Shipping Destinations

We currently ship to eligible addresses within Canada. Available services and rates depend on the destination, shipment weight and dimensions, product type, and carrier availability.

We do not currently offer standard checkout shipping outside Canada. For questions concerning a destination or an unusual shipping requirement, contact us before ordering at info@solutiontfl.ca.

Free Shipping

Free standard shipping is available on eligible orders with a merchandise subtotal of more than $150 CAD, after discounts and before taxes, subject to the following weight limits:

  • Quebec: up to 50 lb; and

  • Elsewhere in Canada: up to 10 lb.

Free shipping applies only to eligible standard shipments. It may not apply to:

  • oversized, overweight, palletized, or unusually shaped products;

  • dangerous goods, aerosols, flammable products, gases, chemicals, or other regulated materials;

  • remote, northern, or limited-access destinations;

  • products requiring special handling or a specialized carrier;

  • expedited or guaranteed delivery services;

  • split shipments or supplier-direct shipments with exceptional freight charges; or

  • products or promotions that expressly state different shipping conditions.

If an order does not qualify, the available shipping charge will normally be displayed at checkout. When an accurate rate cannot be calculated automatically, we may contact you with a shipping quote before processing the order. You may approve the charge or cancel the affected unprocessed portion of the order.

Shipping Rates

Shipping rates shown at checkout are based on the information available at the time of ordering, including destination, package weight, package dimensions, carrier service, and any applicable handling requirements.

Large or heavy orders may qualify for a more appropriate freight or pallet rate. Contact us before placing the order and provide the product SKU, quantity, and delivery postal code so we can review the available options.

Order Processing and Product Availability

Processing time depends on whether products are in stock, sourced from a supplier, made to order, or subject to special handling. Any availability or lead time shown on a product page, quote, or order communication is an estimate unless we expressly confirm otherwise in writing.

Orders are generally processed on business days, excluding weekends and Quebec statutory holidays. Orders containing products with different availability dates may be held and shipped together or divided into separate shipments. We may contact you if a split shipment would result in an additional charge.

A shipping confirmation does not necessarily mean the carrier has already collected or scanned the package. Tracking information may take time to become active.

Estimated Delivery Times

Delivery estimates begin after the order has been processed and transferred to the carrier. They do not include product sourcing or preparation time.

All transit times are estimates unless the selected carrier service expressly provides a guarantee. Delivery may be affected by weather, carrier volume, labour disruptions, road conditions, remote destinations, emergencies, or other circumstances beyond our reasonable control.

We will provide available information and respect any mandatory rights relating to delayed or undelivered orders under applicable law.

Carriers and Tracking

We may use Purolator or another suitable carrier depending on the shipment and destination. When tracking is available, the tracking number will normally be sent to the email address associated with the order.

Carrier instructions, delivery changes, pickup arrangements, and delivery appointments may be subject to the carrier’s own terms and availability.

Address Accuracy and Delivery Attempts

Customers are responsible for providing a complete and accurate shipping address, including the unit, suite, business name, buzzer, and telephone number where applicable. Review this information carefully before completing checkout.

Contact us immediately if an address correction is required. We cannot guarantee that an address can be changed after processing or shipment.

Additional charges resulting from an incorrect or incomplete address, a refused shipment, a missed delivery, or an unclaimed package may be charged to the customer where permitted by law. Some carrier services cannot deliver to a post-office box; contact us before ordering if a post-office box is your only available address.

Local Delivery or Pickup

Local delivery or pickup may be available for eligible orders when offered at checkout or confirmed directly by Solution TFL. Availability, scheduling, minimum order requirements, and any charges depend on the address, products, shipment size, and our delivery capacity.

Do not travel to our address for pickup unless we have confirmed that the order is ready and provided pickup instructions.

Supplier-Direct and Split Shipments

Some products may be shipped directly from a manufacturer or distributor. An order containing several products may therefore arrive in more than one package and on different dates.

Supplier-direct shipments remain purchases from Solution TFL. Contact us rather than the supplier if you have a question about your order, unless we instruct you otherwise.

Dangerous Goods and Restricted Products

Certain chemicals, aerosols, batteries, gases, flammable products, and other regulated materials are subject to carrier and destination restrictions. These products may require ground transportation, special packaging, additional fees, or cancellation from an order when lawful delivery is unavailable.

We will contact you if a product cannot be shipped using the option selected at checkout.

Damaged, Missing, or Incorrect Shipments

Inspect your shipment promptly after delivery. If a package or product arrives damaged, incomplete, or incorrect, contact us as soon as possible at info@solutiontfl.ca and provide:

  • your order number;

  • a description of the problem;

  • photographs of the product and all packaging;

  • a photograph of the shipping label; and

  • details of any missing items.

Keep the product, packaging, and shipping materials until we confirm that they may be discarded. These items may be required for a carrier claim.

Do not return a damaged or incorrect product without authorization. We will review the situation and provide instructions in accordance with our Return and Refund Policy and applicable law.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery area, building entrance, reception desk, safe-drop location, and with other occupants or neighbouring addresses.

  2. Review the tracking details and any delivery photograph or notice supplied by the carrier.

  3. Contact us promptly if the package remains missing.

We will assist with the available carrier investigation. Responsibility for loss and any available remedy will be determined according to the circumstances, carrier findings, and applicable law.

Returns

Do not send a product back to the address on the shipping label without first obtaining authorization. Return eligibility, return shipping costs, restocking fees, and instructions are governed by our Return and Refund Policy.

Contact Us

For shipping questions, freight quotes, address corrections, or delivery issues, contact:

Solution TFL
Email: info@solutiontfl.ca
Telephone: +1 819-918-9732
Address: Sainte-Agathe-des-Monts, Quebec J8C 2Z7, Canada