Refund policy

Last updated: September 6, 2026

We want you to be satisfied with your purchase. This policy applies to purchases made from Solution TFL, subject to any mandatory rights provided by applicable law.

30-Day Return Period

You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must:

  • be new, unused, unworn, and uninstalled;

  • be in the same condition in which it was received;

  • include all original parts, tags, manuals, and accessories;

  • be returned in its original, intact packaging; and

  • be accompanied by the receipt or other proof of purchase.

Requesting Return Authorization

Before shipping an item back, contact us at info@solutiontfl.ca and provide your order number, the product concerned, and the reason for the return.

If your request is accepted, we will provide a return authorization or return number and shipping instructions. Items returned without prior authorization may be refused. Initial approval of a return request does not guarantee a refund; the item must first be received and inspected.

Return Shipping and Restocking Fees

When a return results from a change of mind, a customer ordering error, or an item no longer being required:

  • original shipping charges are non-refundable;

  • the customer is responsible for the cost and risk of return shipping; and

  • a restocking fee of up to 25% of the item price may apply, particularly when a fee is charged to us by our supplier. Any applicable fee will be confirmed before the return is authorized.

We recommend using a trackable shipping service with adequate protection. Solution TFL is not responsible for returns lost or damaged while being transported under arrangements made by the customer.

If the return is caused by an error by Solution TFL, receipt of the wrong product, or an item received damaged or defective, we will cover reasonable return costs or provide appropriate instructions, subject to our evaluation of the claim.

Damaged, Defective, or Incorrect Products

Inspect your order as soon as it is received. If an item is damaged, defective, or different from the item ordered, contact us as soon as possible at info@solutiontfl.ca. Please include your order number, a description of the issue, and, when possible, photographs of the product, packaging, and shipping label.

Depending on the circumstances, we may arrange for a repair or replacement, provide a part, issue a refund, or direct you to the manufacturer's warranty process. This policy does not limit any legal warranties or other mandatory rights that apply to your purchase.

Non-Returnable Items

Unless the item is defective or applicable law requires otherwise, we generally do not accept returns for:

  • special orders, custom products, or products manufactured or ordered specifically for the customer;

  • items identified as final sale or final clearance;

  • gift cards and downloadable digital products or software;

  • products that have been cut, modified, assembled, installed, or used;

  • opened or partially used consumables, including abrasives, chemicals, adhesives, welding wire, and other consumable supplies;

  • personal protective equipment or hygiene-related products whose sealed packaging has been opened, including certain respirators, filters, earplugs, and products worn close to the face or skin;

  • hazardous materials, flammable liquids, gases, aerosols, or other products subject to return-shipping restrictions; and

  • incomplete products, products damaged after delivery, or products without their original packaging.

Contact us before purchasing if you would like to confirm whether a product can be returned.

Exchanges

We do not automatically process direct exchanges. The fastest option is generally to request a return for the original item and, once the return has been authorized, place a separate order for the desired product.

For a damaged or defective item, contact us before placing another order so that we can determine the best solution.

Refunds

We will notify you after receiving and inspecting your return. If the refund is approved, it will be issued to the original payment method, less any non-refundable charges and applicable restocking fees.

Solution TFL normally processes an approved refund within 5 to 10 business days. Your financial institution may require additional time before the credit appears in your account.

If more than 15 business days have passed since we confirmed your refund, contact us at info@solutiontfl.ca.

Order Cancellations

Contact us as soon as possible to request an order cancellation. An order that has already been processed, ordered from a supplier, prepared, or shipped may no longer be eligible for cancellation. Costs already incurred or restocking fees may apply to special orders or processed orders where permitted by law.

Rights Under Applicable Law

This policy is in addition to, and does not replace, any mandatory consumer rights provided by applicable law. Special rules may apply to distance contracts, delivery delays, and products that are defective or do not match their description.

Contact Us

For questions, return requests, or claims:

Solution TFL
Email: info@solutiontfl.ca
Telephone: +1 819-918-9732
Address: Sainte-Agathe-des-Monts, Quebec J8C 2Z7, Canada